OpticsCamp.com will accepts returns of unopened merchandise within 14 days of the original order date. All product returns require an RMA, which can be obtained by contacting OpticsCamp.com via email or phone. Removal of UPC codes or serial numbers will void this return policy. Omission of original product manuals, packaging, or other product-specific materials will cause the return to be subject to a 15% restocking fee, and may void this return policy at the discretion of OpticsCamp.com. All returns must be shipped signature required and insured for the original order amount. Packaging should be similar to the packaging provided in the original shipped order. Please do not write anything on the original packaging.
You may contact the following carriers to determine a Customer Counter or Authorized Shipping Outlet nearest your location.
FedEx - (800) 463-3339
UPS - (800) 742-5877
U.S.P.S. - (800) 275-8777
Refunds are applied to the payment method used at time of purchase, and are granted within 14 days of receipt. Full refunds are only provided given the product is returned in the same condition in which it was sold, with original packaging, product manuals, and manufacturer materials. Returned products that do not meet these conditions are subject to a 15% restocking fee. Shipping charges are not refundable.
All returned products with sealed clamshell packaging that has been opened will be charged a 15% restocking fee regardless of condition of the item upon return.
All merchandise is inspected by OpticsCamp.com prior to shipping. If damaged or defective merchandise is received, OpticsCamp.com must be notified within 1 business day of receipt and an RMA will be provided. Damaged and defective merchandise will be replaced with a new unit of the same model within two business days of return receipt. Any item returned as damaged or defective that is found to be neither damaged nor defective will be subject to a 15% restocking fee.
Some products are covered by manufacturer warranty, and should instead be returned to the manufacturer for warranty repair. Please contanct OpticsCamp.com for more information.
Exchanges can be made by contacting OpticsCamp.com and requesting an RMA for the original order. Terms of exchange are determined on a case-by-case basis. Contact us by phone or email for more information.